Free Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our jewelry. riva offers a free lifetime warranty against manufacturing defects on all riva fine jewelry.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. Customers in the US, CAN, AUS, and UK will receive free return labels. For customers outside of those countries, a $50 deposit will be taken before the shipment of your item to riva for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, riva will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than riva will void the warranty. riva will replace any damaged fine jewelry within 60 days of purchase. Outside of those 60 days, riva will replace fine jewelry pieces under $1,000 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

Briva offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at ++91 000 000 for more information.

Extend Protection Plan

Adding an Extend Protection Plan to your purchase is a great way to help make sure you’re protected in case your most valued items experience accidental damage, as well as have coverage beyond our standard manufacturer’s warranty. Extend’s program also provides additional services and benefits including free ring sizing (outside of our 60 day complimentary resize period), rhodium plating, polishing, and more. Plan lengths vary depending on your needs and can range from 2-years to Lifetime coverage based on qualifying riva items. Choose an Extend Protection Plan in your online shopping cart with any qualifying riva purchase. Extend Protection Plans are offered by Extend in collaboration with riva. For more Protection Plan details, please click here.

For further assistance in regards to Extend, please contact the Extend Customer Care Team through the Extend Claims Portal or via phone at++91 000 000

If a warranty issue is found, riva will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than riva will void the warranty. riva will replace any damaged fine jewelry within 60 days of purchase. Outside of those 60 days, riva will replace fine jewelry pieces under $1,000 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

Briva offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at ++91 000 000 for more information.

Free Lifetime Diamond Upgrade

riva is proud to offer a free lifetime upgrade on our natural and lab grown diamonds. Any loose natural diamond purchased from riva can be exchanged for credit equivalent to the original purchase price for a new natural diamond of at least 1.5x greater value. Any loose lab grown diamond purchased from Jewto can be exchanged for credit equivalent to the original purchase price for a new lab grown diamond of at least 2x greater value. In order to be eligible, the natural or lab diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, including colored natural and lab diamonds, settings, or jewelry. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded natural or lab diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by riva. We will recycle gold or platinum jewelry and offer a credit based on current metal prices. Please call us at ++91 000 000 for more information on our diamond upgrade policy.

Gift Card

A riva gift card is perfect for any occasion. You will receive your gift card reference code via email after your payment is complete and your full order is verified with details on how to use. To redeem your gift card, enter your unique reference code in the “Gift Card or Promo Code” field of your shopping cart. riva does not collect sales tax on purchases of gift card. Customers may only purchase one gift card at a time. Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift certificate reference code. riva is not responsible for lost or stolen gift cards.

Engraving Services

Many of our rings and select necklaces/bracelets can be engraved for an additional $40 with a personalized message on the interior of the ring. Our website enables you to add a personalized message to your selected wedding ring. For engagement rings, please contact us for assistance. Please note: engraved rings are not eligible for return, resize, or exchange. Engraving may take 3 additional days for delivery.

Laser Engraving

The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.