Return & Exchange Policy
If you are not satisfied with your purchase for any reason, simply return or exchange it within 30 days. Most orders can be exchanged or returned by phone — for returns under $1,000, please use our online return portal.
Please note our return and exchange policy timelines begin when your purchase is available for shipment or pickup.
What products aren't eligible for return?
- Orders outside of our 30-day return policy (including Layaway orders).
- Rings that have been resized or modified.
- Engraved fine jewelry. Please note that while you can return an engraved ring, we charge $40 to remove the custom engraving.
- Personalized fine jewelry such as name necklaces.
- Items that have been previously exchanged.
- Custom designed jewelry.
- Any orders that were altered while in process.
Canada (CAD)
United Kingdom (GBP)
Australia (AUD)
